• These Terms and Conditions govern the use of the Find My Doctor user portal and mobile application. By accessing or using the platform, you agree to comply with and be bound by these Terms. If you do not agree, you must not use the platform.

  • Platform Overview

    Find My Doctor is a digital healthcare facilitation platform that enables users to:

    • Book online and physical doctor consultations
    • Schedule laboratory tests with home sample collection
    • Order medicines through integrated pharmacy services

    The platform acts as a technology intermediary and does not provide medical services directly.

  • Eligibility

    • Users must be at least 18 years of age or have legal consent to use the platform
    • Users are responsible for ensuring that all information provided is accurate and up to date

  • Account Registration and Security

    • Users must register using valid personal information
    • Users are responsible for maintaining the confidentiality of their login credentials
    • Any activity performed through a user account is the sole responsibility of the account holder
    • Find My Doctor reserves the right to suspend or terminate accounts in case of misuse or unauthorized activity

  • Use of Services

    1. Doctor Appointments
      • Appointments may be booked for the user or added beneficiaries
      • Appointment availability is subject to real-time schedules
      • Online consultations are conducted through secure, one-time video links
      • Physical consultations are provided as home visits where applicable
    2. Laboratory Services
      • Lab bookings are fulfilled by third-party laboratories listed on the platform
      • Sample collection is conducted at the address provided by the user
      • Test reports are uploaded digitally to the user account
    3. Pharmacy Orders
      • Medicines may be ordered subject to availability
      • Delivery timelines depend on pharmacy operations and location
      • Prescription medicines may require valid prescriptions

    Payments and Transactions

    • All payments are processed through PayPro using secure payment channels
    • Find My Doctor does not store user payment card information
    • Prices, taxes, and service charges are displayed before checkout
    • Refunds, if applicable, are subject to service provider and platform policies

  • User Responsibilities

    Users agree to:

    • Provide truthful and accurate information
    • Use the platform for lawful purposes only
    • Refrain from misuse, abuse, or unauthorized access
    • Respect healthcare providers and platform policies

  • Data Privacy

    User data is collected and processed in accordance with the platform's Privacy Policy. By using the platform, users consent to such data handling practices.

  • Limitation of Liability

    Find My Doctor shall not be liable for:

    • Service delays or cancellations by third-party providers
    • Technical issues beyond reasonable control
    • Any indirect or consequential damages

  • Account Suspension or Termination

    The platform reserves the right to suspend or terminate accounts for:

    • Violation of these Terms
    • Fraudulent or abusive behavior
    • Misuse of platform services

  • Modifications to Terms

    Find My Doctor may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

  • Governing Law

    These Terms and Conditions shall be governed and interpreted in accordance with applicable local laws.

  • Contact Information

    For questions or support related to these Terms, users may contact the support team through the official platform channels.